The question as to when the cooling-off period commences differs from the type of contract that has been concluded. In relation to sale of goods the cooling-off period commences from the moment of the delivery of the goods to the consumer and when they acquire physical possession of the goods. However, even the types of goods are categorised, for example; in relation to a bulk of goods being delivered to the customer, the day that the last good is received by him will determine the day that the cooling-off period starts to run. The withdrawal period is extended by one year from the time that the initial withdrawal period would have commenced in the event that the trader does not disclose to the customer of the right to withdrawal.
A model withdrawal form must also be provided to consumers.Failure to comply with the right of withdrawal is subject to administrative sanctions of up to EUR 15.000 for individuals and EUR 25.000 for companies.
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